Laili, Sigma Rohmatul (2019) Hubungan Kualitas Pelayanan dengan Kepuasan Pasien di UGD Puskesmas Sananwetan Kota Blitar. Masters thesis, STIKes Patria Husada Blitar.
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Abstract
Unit Gawat Darurat ( UGD ) Puskesmas merupakan layanan kesehatan terdepan bagi masyarakat yang dituntut untuk selalu menjaga kepuasan pasien dengan meningkatkan kualitas pelayanan. Penelitian ini bertujuan mengetahui hubungan kualitas pelayanan dengan kepuasan pasien di UGD Puskesmas Sananwetan. Desain penelitian adalah studikorelasi menggunakan metode cross sectional dengan jumlah sampel 30 responden, diambil dengan teknik consecutive Sampling. Analisa data hasil penelitian menggunakanImportance Performance Analisis ( Diagram Kartesius) danuji spearman rank dengan α = 0,05. Hasil penelitian menunjukkan bahwa sebanyak 21 responden (70%) dalam kategori kualitas pelayanan baik,dan 12 responden (40 %) dalam kategori tingkat kepuasan puas pada Kuadran B . Hasil uji spearman rank didapatkan signifikansi output ρ = 0,000( ≤ α 0,05 ) dan koefisien korelasi sebesar 0,599yang artinya ada hubungan signifikan yang kuat dan searah antara kualitas pelayanan dengan kepuasan pasien di UGD Puskesmas Sananwetan Kota Blitar.Disarankan bagi pihak Puskesmas untuk terus meningkatkan kualitas pelayanan yang ada untuk mencapai kepuasan pasien yang lebih maksimal. Emergency unit Health center (Puskesmas) is the leading health service for the people who are required to always maintain patient satisfaction by improving the quality of services. This study aims to determine the relationship of service quality with patient satisfaction at the Sananwetan Health Center ER. The study design was a correlation study using a cross sectional analytic survey method with a total sample of 30 respondentsretreived with consecutive sampling technique. Analysis of the research data using the Importance Performance Analysis and Spearman rank test with α = 0.05. The results of research show that the respondents were 21 respondents (70%) in the category of good service quality and 13 respondents (43.4%) in the satisfaction category in Quadrant B. The result of Spearman rank test obtained a significant output of ρ = 0,000 ( ≤ α 0.05 ) and the correlation coefficient amounted to 0.599, which means there is a significant and unidirectional relationship between service quality and patient satisfaction at the Sananwetan Community Health Center Blitar City. It is suggested to the parties of Health Care to keep improving the quality of service available to achieve the patients’ satisfaction to be more maximum.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | Kata Kunci: Kualitas pelayanan,Kepuasan pasien, UGD Puskesmas, Keywords: Quality Of Service, Patients Satisfaction, Emergency unit Health center |
| Subjects: | ?? R1 ?? |
| Divisions: | Faculty of Nursing > Thesis Nursing Students |
| Depositing User: | Yohanes Kurniawan |
| Date Deposited: | 05 Apr 2019 08:20 |
| Last Modified: | 05 Apr 2019 08:20 |
| URI: | http://repository.phb.ac.id/id/eprint/387 |
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